Pricing & Discounts
We are happy to take responsibility for ensuring that the occasion is set up and ready for your guests’ arrival. We will supply a team you can trust who will keep your guests relaxed and refreshed and clearing away leaving everything clean, neat and tidy as we found it – so you do not need to consider or do anything. The only thing we leave behind is a lovely memorable occasion for you and your guests to remember us by. With many affiliations, accreditations and awards with FSB, The Guild, Elmbridge EHO including Green Achiever Gold Award to name a few, the company is growing from strength to strength.
Special Diets, Range and Availability
If you have any people with particular allergies or special dietary requirements in your party we can cater for them individually but must be notified to How Can We Help You at least 3 working days prior to the event. All goods and ingredients are offered subject to availability. If an item becomes unavailable, or is of insufficient quality to be provided for a clients function, we reserve the right to make a substitution. Wherever possible the client will be notified of any changes.
Placing Your Order and Payment
On booking How Can We Help You? – a deposit of 50% of the approximate total cost will be required to hold and confirm your date and final numbers of guests with any last minute requests are required 3 working days prior to the event. The final invoice will be adjusted accordingly request payment within 5 working days after the event. Please see our terms and conditions.
Prices are subject to VAT and are correct at time of going to print. How Can We Help You? reserves the right to alter its equipment, menus and prices and is subject to seasonal variations. All prices quoted are for the specified number of guests. Prices do not include any provision for mobile kitchens which may be necessary for some menus dependent on what facilities are available at the chosen site. In an addition please enquire for travel expenses to the event destination. Catering on Bank and Public Holidays will cost an additional 25%, New Year’s Eve will cost an additional 40% and Christmas Day will cost an additional 50% on the whole invoice.
We offer a discount rate for larger bookings (subject to no other offers):
300 people plus 5% discount
600 people plus 8% discount
900 people plus 11% discount
1200 people plus 14% discount
Adults (10 yrs & Upwards) = as quoted Children (4 – 9 yrs) = ½ price Children (under 4 yrs) = Free
Terms & Conditions
On booking How Can We Help You?- a deposit of 50% of the total cost will be required to hold and confirm your date and the remaining 50% within 5 working days after the event.
2. Numbers and Special Diets
All prices quoted are for the specified number of guests. The final number of guests is to be advised at least 3 working days prior to the event. Any increase / decrease in numbers will be adjusted on the final invoice after the day of the event. Any special dietary requirements must be notified to How Can We Help You at least 3 working days prior to the event.
3. Range and Availability
All goods and ingredients are offered subject to availability. If an item becomes unavailable, or is of insufficient quality to be provided for a clients function, we reserve the right to make a substitution. Wherever possible the client will be notified of any changes.
How Can We Help You will provide meals for its staff at no additional charge to the client. Meals for entertainers, photographers, child minders etc. must be pre-ordered and will be charged half price. How Can We Help You accept no responsibility for non catering staff that require food when it has not been booked. Any staff required to work beyond the hours quoted will be charged for at the relevant overtime rate.
How Can We Help You will require reasonable access to the area of the event in order to deliver and collect our equipment. This will include the use of lifts to upper and lower floors, the use of loading bays and vehicular access.
6. Damage or Loss and Items left behind
The client is responsible for any damage, breakage or loss to any property of How Can We Help You or property hired for the client’s function, however caused and will be charged at the full replacement value. This applies to the period between delivery and collection. How Can We Help You cannot accept responsibility for items left behind by the client, guests or others attending the venue and will routinely dispose of menus, decoration etc. and perishable items. If the client wishes to vary this, How Can We Help You must have notice in advance.
7. Force Majeure
No liability will be accepted by How Can We Help You for the failure to perform our obligations due to strike, lockout, hostilities or any other circumstances beyond our control. No liability is accepted for loss, damage or consequential loss caused by any failure to perform our obligations (whether due to negligence by us, our employees or sub contractors, or due to other causes) but this does not exclude liability for death or personal injury as required by law.
In the event of a cancellation the following charges will be applied. In excess of 30 days prior to the event a charge of 10% of the full charge will be applied or a free rebooking / transfer to the next available date convenient to both parties. For 30 days or less a charge of 50% of the full charge will be applied or a charge of 25% of the full charge will be applied if you rebook / transfer to the next available date convenient to both parties. If 14 days or less, then the full cost of the event will be charged or 50% of the full charge will be applied if you rebook / transfer to the next available date convenient to both parties. If 4 days or less, then the full cost of the event will be charged. Any deposit paid will be applied towards total cancellation charge. In the event of contractors’ services being engaged, then their terms and conditions will apply to the relevant product or service.
Any complaints must be received by How Can We Help You, in writing, within 7 days of the event.
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