Terms and Conditions

1. Payment
On booking How Can We Help You Ltd - a deposit of 50% of the total cost will be required to hold and confirm your date and the remaining 50% within 5 working days after the event.

2. Numbers and Special Diets
All prices quoted are for the specified number of guests. The final number of guests is to be advised at least 3 working days prior to the event. Any increase / decrease in numbers will be adjusted on the final invoice after the day of the event. Any special dietary requirements must be notified to How Can We Help You at least 3 working days prior to the event.

3. Range and Availability
All goods and ingredients are offered subject to availability. If an item becomes unavailable, or is of insufficient quality to be provided for a clients function, we reserve the right to make a substitution. Wherever possible the client will be notified of any changes.

4. Staff
How Can We Help You will provide meals for its staff at no additional charge to the client. Meals for entertainers, photographers, child minders etc. must be pre-ordered and will be charged half price. How Can We Help You accept no responsibility for non catering staff that require food when it has not been booked. Any staff required to work beyond the hours quoted will be charged for at the relevant overtime rate.

5. Access
How Can We Help You will require reasonable access to the area of the event in order to deliver and collect our equipment. This will include the use of lifts to upper and lower floors, the use of loading bays and vehicular access.

6. Damage or Loss and Items left behind
The client is responsible for any damage, breakage or loss to any property of How Can We Help You or property hired for the client’s function, however caused and will be charged at the full replacement value. This applies to the period between delivery and collection. How Can We Help You cannot accept responsibility for items left behind by the client, guests or others attending the venue and will routinely dispose of menus, decoration etc. and perishable items. If the client wishes to vary this, How Can We Help You must have notice in advance.

7. Force Majeure
No liability will be accepted by How Can We Help You for the failure to perform our obligations due to strike, lockout, hostilities or any other circumstances beyond our control. No liability is accepted for loss, damage or consequential loss caused by any failure to perform our obligations (whether due to negligence by us, our employees or sub contractors, or due to other causes) but this does not exclude liability for death or personal injury as required by law.

8. Cancellation

In the event of a cancellation the following charges will be applied. In excess of 30 days prior to the event a charge of 10% of the full charge will be applied or a free rebooking / transfer to the next available date convenient to both parties. For 30 days or less a charge of 50% of the full charge will be applied or a charge of 25% of the full charge will be applied if you rebook / transfer to the next available date convenient to both parties. If 14 days or less, then the full cost of the event will be charged or 50% of the full charge will be applied if you rebook / transfer to the next available date convenient to both parties. If 4 days or less, then the full cost of the event will be charged. Any deposit paid will be applied towards total cancellation charge. In the event of contractors’ services being engaged, then their terms and conditions will apply to the relevant product or service.

9. Complaints
Any complaints must be received by How Can We Help You, in writing, within 7 days of the event.

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To cater for my/our forthcoming event and accept the costing in conjunction with the terms and conditions.

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